This Privacy Policy explains what personal information luckyi collects from Filipino members, how it is used, and how it is kept secure. By registering or using the platform, you agree to the practices described on this page.
A clear overview of the personal data luckyi collects from Filipino members, the reasons we need it, and how it is handled responsibly on our platform.
When you create an account on luckyi, we collect the personal details you provide during the registration process — including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, ensure you meet the minimum age requirement of 18 years, and set up your member profile on the platform. We also collect a username and password that you create yourself; your password is stored in an encrypted format and is never accessible to our staff. Account information may be updated at any time by contacting the support team at [email protected]. Keeping your registration details accurate and up to date helps us deliver a smooth, personalised experience tailored for Filipino members.
To process deposits and withdrawals in Philippine pesos (PHP), we collect transaction records including payment method details, transaction amounts, timestamps, and reference numbers associated with each financial activity on your account. Full payment card numbers are never stored directly on our servers — payment processing is handled through secured third-party payment gateways that comply with applicable data security standards. We retain transaction histories as required by Philippine financial regulations and for the purposes of resolving any payment disputes that may arise. This data is used exclusively for processing your transactions, generating your account statement, and meeting our legal obligations as a licensed platform operating in the Philippines. If you ever notice a discrepancy in your transaction history, you can raise it with our support team and we will investigate promptly.
When you access luckyi from your mobile device or desktop browser, we automatically collect certain technical data including your device type, operating system, browser version, IP address, and general location derived from your IP. This data helps us optimise the platform for the mobile networks and devices most commonly used by Filipino players, ensuring fast load times and a stable betting experience. We also log your activity on the platform — such as pages visited, games played, bets placed, and features used — to improve our services and personalise your experience. Session data is collected using cookies and similar tracking technologies; you can manage cookie preferences through your browser settings at any time. None of this technical data is used to identify you personally beyond the purpose of maintaining a secure and functional platform session.
When you contact luckyi through email, live chat, or any other support channel, we keep a record of your communications including the content of your messages, the date and time of contact, and any resolution steps taken. These records allow us to provide consistent and informed support, especially when a query spans multiple interactions or requires escalation to a specialist team. Communication records are stored securely and accessed only by authorised support staff who need them to resolve your query. We may also send you service-related emails — such as account verification links, deposit confirmations, and important policy updates — using the email address registered to your account. You will not receive unsolicited promotional messages unless you have opted in to marketing communications, and you may withdraw that consent at any time by emailing [email protected].
In order to comply with Philippine anti-money laundering regulations and responsible gaming obligations, we may ask you to provide copies of government-issued identification documents — such as a Philippine passport, national ID, or driver's licence — when verifying your account or processing a withdrawal above a certain threshold. These documents are processed securely and stored in an encrypted environment with access restricted to our compliance team only. Verification documents are retained for the period required by applicable law and then securely deleted in accordance with our data retention schedule. Submitting accurate documents speeds up the verification process and helps ensure that your account remains in good standing. If you have questions about the verification process, our FAQ page covers the most common queries from Filipino members.
As part of our commitment to responsible gaming, we monitor certain patterns in member activity — such as frequency of play, deposit volume, and self-exclusion requests — to identify signs of problem gambling and to support members who may need assistance. Data collected for this purpose is used solely to protect member welfare and fulfil our obligations under responsible gaming guidelines applicable to the Philippine market. If you set deposit limits, session reminders, or request a self-exclusion period through the Responsible Gaming page, those preferences are recorded and enforced on your account immediately. This data is never shared with advertisers or third-party marketing partners. Our goal is to ensure that every Filipino member can enjoy the platform in a safe, controlled, and sustainable way.
Everything Filipino members need to know about who can access their data, how long it is kept, and how to exercise their privacy rights.
luckyi does not sell your personal data to third parties under any circumstances. We share data only with trusted service providers who assist us in operating the platform — including payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the specific purpose we have engaged them for. In certain circumstances, we may be required to disclose member information to Philippine regulatory authorities, law enforcement agencies, or other government bodies in response to a lawful request or as required by applicable law. Any such disclosure is handled strictly in accordance with our legal obligations and is limited to the minimum information necessary. We review our third-party partners regularly to ensure they continue to meet our data security standards.
We retain your personal data for as long as your account remains active and for a period afterwards as required by Philippine law and our internal data retention policy — typically a minimum of five years from the date of account closure to meet anti-money laundering and financial record-keeping requirements. Transaction records and identity verification documents are held for the full legally required retention period before being securely deleted. Data collected for responsible gaming monitoring purposes is reviewed regularly and deleted when it is no longer needed to fulfil its protective purpose. If you request account closure, we will confirm what data is retained, for how long, and under what legal basis. You can make a data retention query at any time by emailing our support team at [email protected].
As a Filipino member of luckyi, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where there is no legal requirement for us to retain it. You also have the right to object to certain types of processing, to withdraw consent for marketing communications at any time, and to request that your data be provided to you in a portable format where technically feasible. To exercise any of these rights, simply send a written request to [email protected] with your full registered name and the specific action you are requesting — we will respond within the timeframe required by applicable Philippine data protection law. We take all privacy rights requests seriously and will never penalise you for exercising your rights. If you are unsatisfied with our response, you have the right to raise a complaint with the relevant Philippine data protection authority.
luckyi uses industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse — including SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage for sensitive account information, and strict internal access controls that limit data access to authorised personnel only. Our platform infrastructure is hosted in secure data centres with physical and logical security controls, and we conduct regular security reviews to identify and address potential vulnerabilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine regulatory authority within the timeframe required by law and provide clear guidance on the steps you should take. We encourage all members to also take personal steps to protect their accounts — including using a strong unique password and not sharing login credentials with anyone. Your account security and our platform security work together to keep your data safe.
If you have any questions about how your personal data is handled, or if you want to exercise your rights as a Filipino member, you can reach our support team at [email protected] or visit the FAQ page for quick answers to the most common privacy queries. To start enjoying sports betting and jackpot games on the platform, create your free account today.